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I clicked the Submit Claim button and received an error message. What do I do?

Answer: 

The ePOC submission page has a fairly short timeout (maybe 1.5 to 2 minutes) that will cause a 'Code not verified' error. If you have many documents to attach, either combine them into a single PDF, or have them staged in a folder to make them easy to find and attach.

For other error messages, go back through the claim form and make sure all required information has been added, including:

  • the complete creditor name and address
  • the amount of the claim
  • the correct option for filing supporting documentation
  • the identity of the filer in #8 and a name in the signature box

If all information has been properly entered and you continue to receive an error message upon submission, contact the court's Technical Help Desk at HelpDesk@mnb.uscourts.gov.