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How do I fix an error that I get when I try to upload a PDF?

Answer: 

PDF files are evaluated as they are uploaded to ensure they meet validity and security requirements.

PDFs with the following content will be rejected:

  • Does not comply with PDF format standards
  • Contains JavaScript
  • Encrypted or password-protected
  • Contains scripts which can launch an external application
  • Contains internal attachments
  • Contains audio and video content
  • Created with Mac OS X using a fillable form in the Safari browser
  • Created with Mac OS X using MS Word and selecting the option, 'Best for printing'

The simplest way to address most PDF upload rejections is to flatten the PDF and then upload it into CM/ECF.