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Why isn't the screen in CM/ECF showing all the options or menus?

Answer: 

If no menus appear, access may have been blocked because internet payments are due or your CM/ECF account has not been linked to your PACER account.

To link your accounts, see the instructions on the Connect to NextGen page.

Filing fee payments not made at the time of filing can be made by selecting Utilities ⇒ Your Account Internet Payments Due.  After making payment, you may need to delete temporary internet files or cache, depending on your browser, in order to view all CM/ECF menus.

Also see: How to clear temporary internet files or cache from your browser