MNB seal United States Bankruptcy Court
District of Minnesota
Clerk's Offices
Duluth Fergus Falls
Minneapolis St. Paul
 
 
CM CM

Technical FAQ's

Technical Help FAQ:
 
Deleting temp files or clearing the cache
  • Clearing temporary internet files in Internet Explorer
  • Clearing the cache in Mozilla FireFox
  • CM/ECF 

  • Credit Card Payment
  • Listen to a hearing
  • File Size Limit for PDF documents - 4MB
  •  

    Browsers 

  • Internet Explorer
  • Firefox
     
  • Computer information

  • Adobe Acrobat version
  • Adobe Acrobat 6
  • Adobe Reader 6
  • Pop-up Blockers
  • Windows version

  •  

    Filing suggestions

  • Check PDF file size
  • Documents and scanning
  • Petition software
  • Scanner settings
  • Screen setting for Acrobat Distiller
  • Help Tips for users having trouble logging into CM/ECF

  •  

     

     Questions and Answers

    1. What browser should I use? 
    2. Can I use AOL? 
    3. Where can I make a payment?  
    4. The screen is not showing all the options?  
    5. Where are filing instructions?  
    6. How do I file on diskette?  
    7. How do I get an ECF account?  
    8. What software is required to use ECF?  
    9. What should I file, if I am leaving a firm?  
    10. I've received an e-mail message telling me I owe filing fees. You have my credit card number on file, why did I get this message? 
    11. I want to pay fees I owe, but all I get is a blank screen.
    12. My pop-up blocker is off, and I've cleared my cache files, but I am still not able to pay the fees I owe.
    13. How often do I have to clear my temporary/cache files?
    14. I dont see the payment screen?
    15. What is the difference between Pacer and ECF or CM/ECF?
    16. Can you change my Pacer or ECF password?
    17. Help tips for users having trouble logging into CM/ECF?
    18. How to listen to a hearing from an audio file?
    19. What is the file size limit for PDF documents?
    20. What is the filing procedure for a supplemental matrix?


     
     
     




    Pop up Blockers- should be turned off for CM/ECF, to allow for credit card payments.

    IE (Internet Explorer)

    1. Open IE and select Tools and Internet Options
    2. Select the Privacy tab and the Settings button. 
    3. Copy and paste the address below into the box titled Address of web site to allow and select the Add button. 

    https://ecf-train.mnb.uscourts.gov/cgi-bin/login.pl 
    https://ecf.mnb.uscourts.gov/cgi-bin/login.pl 

    4. These addresses will appear in the Allowed Site box. 
    5. To finish, select the Close button. 
     

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    Documents and scanning

    Tips

    1. Print to PDF directly from word processed documents
    2. Scan only those documents that are not in your word processor, such as documents that require a holographic signature or are exhibits not created in your word processing software.
    3. Use Acrobat Writer to convert files to PDF
    4. To use the Distiller in Adobe Acrobat versions 5.0 or 6.0; always select the screen setting when you convert to PDF.

    Scanner settings

    1. Use black and white, no color images and no grayscale.
    2. Use OCR or Editable Text
    3. Do not use a graphic format such as bitmap or jpeg (*.bmp or *.jpeg).
    4. Set to 300 dots per inch (dpi). If you use 100 or 200 dpi, the document loses quality.
    5. Please contact your scanner’s software support for technical assistance. 
    Screen setting in Acrobat Distiller

    1 . Choose the Print command and select Acrobat Distiller.
    2 . Click the Properties tab to the right, and then click Adobe PDF Settings.
    3 . From the Conversion Settings menu, choose Screen.
    4 . Click OK
     

    Check PDF file size

    1. Open the document in Acrobat.
    2. Select File - Document Info - General or in Adobe Acrobat Version 5 select File - Document Properties - Summary or in Adobe Acrobat Version 6 select File - Document Properties - Description
    3. You will see the byte size.
    4. The size (in bytes) of PDF documents submitted to the court is very important. Documents that are too large cause both slow transmission time to the court and slow retrieval times for the user. A one page scanned document should be under 150,000 bytes. 

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    Petition software

    The Court neither requires nor recommends any petition-creating software, and cannot answer any technical questions regarding privately made software. Bankruptcy Petition Preparation Software creates the types of files required for electronic filing. The court's electronic filing program requires that files be submitted in the following format:

    1. The petition, statements, and schedules must be submitted in one PDF file.
    2. The matrix must be submitted as a separate text (.txt) file.
    3. The debtor's signature declaration page must be scanned and saved as a PDF file.
    4. The plan, if applicable, must be submitted as a PDF file.
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    Clearing the cache and deleting the temp files.

    Mozilla Firefox: The Cache stores the contents of all the pages you have visited during the session. It can get full quickly. Clear the Cache regularly.

    1. Select a different page in the browser.
    2. Select Tools and Clear History or Clear Private Data
    3. Highlight Cache
    4. Select the Clear Private Data now button. .

    Internet Explorer: Web pages and files are stored in the Temporary Internet Files folder on your hard disk.

    1. Select a different page in the browser. 
    2. Select Tools and Internet Options from the top of the IE window.
    3. Click the General Tab.
    4. At Temporary Internet Files, click the Delete Files button.
    5. Click OK.

    Deleting temp files off hard drive: Deleting unused temp files from the temp directory on your hard drive will help free up space.

    1. Close all programs.
    2. Open the My Computer Icon.
    3. Locate the c:\Windows\Temp or c:\Winnt\Temp
    4. Highlight the first document to be deleted.
    5. Hold down the shift key and highlight the last document.
    6. Select the Delete button.

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    Adobe Version

    To check your version of Adobe Acrobat

    1. Open Adobe Acrobat.
    2. Click on Help
    3. Click "About Adobe Acrobat."

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    Windows Version

    To check your version of Windows

    1. Click on Start
    2. Click on Help

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    Adobe Acrobat 6 Information

    Users of earlier Adobe Acrobat versions may not be able to read PDF files created by Adobe Acrobat 6. To ensure that pdf files created with Adobe Acrobat 6 can be read, the following settings can be changed in Adobe Acrobat 6. 

    Adobe Acrobat Distiller Settings

    1. Select the Advanced Menu.
    2. Select Acrobat Distiller.
    3. Select the settings menu.
    4. Select Edit Adobe PDF Settings.
    5. Make sure the General Tab is selected.
    6. From the Compatibility dropdown menu, select Acrobat 4.0.
    7. Click ok

    To permit a document to be viewed in earlier versions than Adobe Acrobat 6.

    1. With the file open select the File menu
    2. Click Reduce file size
    3. From the Compatible with dropdown menu, Select Acrobat 4.0 and later
    4. Save file

    To read files created in Adobe Acrobat 6 download the Adobe Reader 6.0
     

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    Empty PDF files

    Use the Browse button to select your file when submitting the document to the court. If you type the file path and name an empty PDF file will be submitted to the court.

    Close the PDF file before submitting it to the court. If you submit a file that is open an empty PDF file will be submitted to the court.
     
     

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    Run time error

    This usually indicates that your temporary folders are full. Follow the directions for Clearing the temporary internet files, Clearing the cache and Deleting temp files.

    Credit Card Payment:
    1. Use Internet Explorer 5.5 or higher. 
    2. Turn off pop-up blockers to allow for credit card payments.

    3. Open Internet Explorer. Select Tools, then Internet Options from the drop-down menu. Select the Privacy tab and the Settings button. Copy and paste the address below into the box entitled Address of web site to allow and select the Add button.
      https://ecf-train.mnb.uscourts.gov/cgi-bin/login.pl 
      https://ecf.mnb.uscourts.gov/cgi-bin/login.pl
      These addresses will appear in the Allowed Site box. 
      Select the Close button.
    4. Pay credit card balance. Log in to CM/ECF using your CM/ECF user name and password. Click on Utilities, then Internet Payments Due, the Pay Now. A pop-up screen will appear. Enter credit card information and make payment.

    5.  
    6. Clear temporary files frequently. In Internet Explorer go to Tools at the top of the page. From the drop-down menu, select Internet Options. A panel will display. In the center of the panel you will see Temporary Internet Files. Click the middle button Delete Files. Click Ok at the top and at the bottom of the panel. Exit out of all sessions of Internet Explorer to clear the files. Log in again to Internet Explorer to resume filing.
    7. For problems with credit card payments call Martha Franco at 612-664-5235 or Margaret Dostal-Fell at 612-664-5273. 
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    1. What browser should I use?

    We suggest Internet Explorer 6.0, since pay.gov supports this browser. CM/ECF has been tested successfully using Internet Explorer 6.0 and Firefox as representative browsers. Other browsers and browser versions may work as well.

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    2. Can I use AOL?

    No, AOL does not work. Minimize the AOL browser window and open Internet Explorer 6.0. All Windows computers should have this browser, but you may need to check the version of the browser. To check the version, open Internet Explorer and select Tools and About Internet Explorer. The version should be at least 6.0.

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    3. Where can I make a payment regarding my filing fees?

    Filing fee payments not made at the time of filing can be made by selecting the Utilities menu in CM/ECF, then Internet Payments Due. After making the payment, you may need to delete your temporary internet files. If no menus are appearing on the Bankruptcy screen, you may have been blocked, because internet payments were due. After making the payment, you may need to delete your temporary internet files. Follow these instructions to delete the temporary internet files:

    1. Log out of CM/ECF
    2. Select Tools and Internet Options from the top of the Internet Explorer window.
    3. Click the General Tab.
    4. At Temporary Internet Files, click the Delete Files button.
    5. Click OK.
    6. Log into CM/ECF

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    4. The screen is not showing all the options or menus?

    If no menus are appearing on the Bankruptcy screen, you may have been blocked, because internet payments are due. Filing fee payments not made at the time of filing can be made by selecting the Utilities menu in CM/ECF, then Internet Payments Due. After making the payment, you may need to delete your temporary internet files.

    Web pages and files are stored in the Temporary Internet Files folder on your hard drive.

    1. Log out of CM/ECF
    2. Select Tools and Internet Options from the top of the Internet Explorer window.
    3. Click the General Tab.
    4. At Temporary Internet Files, click the Delete Files button.
    5. Click OK.
    6. Log into CM/ECF

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    5. Where are filing instructions?

    You will find filing instructions on the court’s home page under the CM/ECF drop down. They are called “Training Documents”. You will also find a link to the instructions on the Bankruptcy screen in CM/ECF under Commencement Events.

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    6. How do I file on diskette?

    You will find Disk/CD filing guidelines instructions under the CM/ECF drop down on the Court’s home page.

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    7. How do I get an ECF account?

    Fill out the Registration/Update form and mail or fax to the court. The form is location under the CM/ECF drop down on the Court’s home page.

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    8. What software is required to use ECF?

    1. Internet Service Provider (ISP)
    2. Windows based petition or word processing software.
    3. Adobe Acrobat version 5.0 or higher (PDF Writer) to create a portable document format (PDF) file.
    4. Internet Explorer 5.5 or higher. This is the only browser supported by the most recent version of Pay.gov, the U.S. Treasury’s credit card interface system. NOTE: Your browser must be java-enabled for ECF to function correctly. DO NOT use the America On-Line (AOL) version of Netscape Navigator.
    5. DSL line or cable modem are highly recommended.
    6. Software to convert electronic documents or scanned images to PDF format.
    7. Adobe Acrobat Reader to view PDF documents.
    8. A scanner for documents not stored in a word processed format. This includes exhibits or signature pages for anyone other than the filing attorney or the attorney’s staff.
    9. Scanner should be set at 300 dpi, black and white, no color images or grayscale, 8 1/2 by
    11 paper size. A single scanned page should be under 150,000 bytes. Any single document submitted to CM/ECF can be no larger than 1.5 megabytes (MB) and a maximum of 25 pages. Any attachments should be scanned separately in bundles of 25 pages or less. Use OCR or Editable Text. Do not use a graphic format such as bitmap or jpeg (*.bmp or *.jpeg).

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    9. What should I file, if I am leaving a firm?

    The Court has instituted the following revised guidelines when an attorney leaves a firm.

    Attorney leaving the firm

    • An attorney leaving a firm should submit a CM/ECF Registration/Update form with his/her new information.The form can be found on the drop-down menu at the CM/ECF button at the top of the Court's home page (www.w2.mnb.uscourts.gov).

    • The firm the debtor’s attorney is leaving should file a Withdrawal and Substitution of Attorney Form.

    For more information, go to this web page: http://www.w2.mnb.uscourts.gov/WebDir/Html/Revised_Proc_Aty_Substitution.html

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    10. I've received an e-mail message telling me I owe filing fees. You have my credit card number on file, why did I get this message?

    We no longer have your credit card number on file. All payments are now made online with pay.gov. Pop-up blockers must be turned off in order for the pay.gov window to appear on your screen.

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    11. I want to pay fees I owe, but all I get is a blank screen.

    If no menus are appearing on the Bankruptcy screen, you may have been blocked, because internet payments are due. Filing fee payments not made at the time of filing can be made by selecting the Utilities menu in CM/ECF, then Internet Payments Due. After making the payment, you may need to delete your temporary internet files.

    Web pages and files are stored in the Temporary Internet Files folder on your hard drive.

    1. Log out of CM/ECF
    2. Select Tools and Internet Options from the top of the Internet Explorer window.
    3. Click the General Tab.
    4. At Temporary Internet Files, click the Delete Files button.
    5. Click OK.
    6. Log into CM/ECF

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    12. My pop-up blocker is off, and I've cleared my cache files, but I am still not able to pay the fees I owe.

    Do you have a Yahoo or Google search option in the links bar of the browser? Sometimes those will also block pop-ups. Call the court for additional help. 1-866-260-7337

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    13. How often do I have to clear my temporary/cache files? Everyday and sometimes after each filing.

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    14. I don’t see the payment screen?

    Is your pop-up blocker on? If so, follow these instructions:

    IE (Internet Explorer)

    1. Open IE and select Tools and Internet Options
    2. Select the Privacy tab and the Settings button. 
    3. Copy and paste the address below into the box titled Address of web site to allow and select the Add button. 

    https://ecf-train.mnb.uscourts.gov/cgi-bin/login.pl 
    https://ecf.mnb.uscourts.gov/cgi-bin/login.pl 

    4. These addresses will appear in the Allowed Site box. 
    5. To finish, select the Close button. 

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    15. What is the difference between Pacer and ECF or CM/ECF?

    Pacer is used to search CM/ECF. ECF is used to file documents in CM/ECF. To learn more about Pacer, go to www.pacer.gov.

     

    16. Can you change my Pacer or ECF password?

    We can help you change your ECF password, but you need to change your Pacer password at www.pacer.gov.

     

    17. Help tips for users having trouble logging into CM/ECF ?

    1. Clear your browser's temporary files, or cache, regularly. IE has a new
    option called "Preserve Favorites website data" and this may also need to be
    unchecked.

    2. Set the browsing history to automatically look for new pages. This setting
    is found under Internet options. Select the browsing history settings button
    and select "Automatically". The user should log off CM, clear the temp files
    and log back in.

     

    18. How to listen to a hearing using an audio file attached to a PDF

    After opening the PDF document, select the paperclip icon to open the audio file and press play. The audio file is an attachment to the PDF document.

    Audio

    Audio

    19. What is the file size limit for PDF documents? 4MB ( 4 mega bytes)

    20. What is the filing procedure for a supplemental matrix?

    A case requires a Supplement Matrix (List of new creditors) when:  

    • Converting a case
    • Amending schedules D-E-F  
    • Completing a partial filing (case completion)

    IMPORTANT: Procedure for filing Supplemental Matrix:

    The new creditors must be uploaded to the case. Use the commencement event Upload list of creditors and upload the supplemental matrix in text format (Sample name: supplementalmatrix.txt).

    A PDF version of the supplemental matrix must also be attached to the main PDF document, so the court can verify the new creditors were added [see MN Local Rule 1009-1(c). ]. The supplemental matrix in PDF format should only list creditors not listed on the original matrix. If there are no new creditors, a PDF document stating there are no new creditors should be attached to the main PDF document.
     

    Preparation Instructions for Uploading a Supplemental Matrix in Text Format

    Some bankruptcy preparation software may not produce supplemental matrices for only the new creditors. If that is the case, use a word processor and save the document as a text document. Any of the following applications will create a text file: Word, WordPerfect, WordPad, NotePad

    1. List the Creditors' names and addresses in a single column list with 1-2 spaces between each address.

    2. DO NOT include the Debtor's name and address, or the Debtor's attorney's name and address on the matrix since this information is entered by the court's case management system. Only new creditors' names and addresses are to be listed on the supplemental matrix.

    3. The supplemental matrix document must be saved in TEXT format in order to be uploaded. Sample name: supplementalmatrix.txt

    4. To upload the creditors, use the Commencement Event 2. Upload list of creditors.